Shipping & Returns
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Customer Care
At Cheslan, we’re committed to making your shopping experience effortless and enjoyable. Below you’ll find answers to our most frequently asked questions, along with details about our shipping and returns policy.
If you can’t find the information you need, our friendly customer care team is just a message away.
Shipping & Returns
We offer both domestic and international shipping options to suit your needs. See below for a breakdown of our delivery services and rates.
Shipping Services – Australia
Service
|
Estimated Delivery
|
Orders < AU$100
|
Orders ≥ AU$100
|
Standard Shipping
|
2–7 Business Days
|
$7.99 AUD
|
Free
|
Express Shipping
|
1–3 Business Days
|
$9.99 AUD
|
Free
|
Shipping Services – International
Country/Region
|
Service
|
Estimated Delivery
|
Duties & Taxes
|
Shipping Cost
|
Canada & United States
|
DHL Express
|
2–7 Business Days
|
Not Included
|
$30 AUD or Free Over $250
|
New Zealand
|
DHL Express
|
1–3 Business Days
|
Not Included
|
$20 AUD or Free Over $250
|
Saudi Arabia & UAE
|
DHL Express
|
Dependent on Courier
|
Not Included
|
$40 AUD or Free Over $250
|
United Kingdom & EU
|
DHL Standard
|
10–30 Business Days
|
VAT not included; payable on arrival
|
$22.14 AUD or Free Over $250
|
Singapore, Hong Kong & Indonesia
|
DHL Express
|
2–6 Business Days
|
Not Included
|
$30 AUD or Free Over $250
|
Iceland & Maldives
|
DHL Express
|
Dependent on Courier
|
Not Included
|
$60 AUD or Free Over $250
|
Rest of World
|
DHL Express
|
Dependent on Courier
|
Not Included
|
$39 AUD
|
Note: Delivery estimates are based on metro areas and may vary.
For all international orders, duties and taxes are not included and may be charged upon delivery.
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